Responsible Gaming at HellSpin
Pokies, live tables and crash games at HellSpin are made for entertainment, paid for with money a player can afford to lose. Every account includes tools to control spending and time, and they can be switched on at any moment, with or without an active bonus.
Limits on the Account
Four types of limits are set in the account settings:
| Limit | What it controls |
|---|---|
| Deposit | Total deposits per day, week or month |
| Loss | Net losses over a chosen period |
| Wager | Total amount bet over a chosen period |
| Session | Time spent logged in per session |
A lower limit applies straight away. A request to raise or remove a limit takes effect only after a waiting period, so the decision is not made in the middle of a session.
Deposit limits do not apply to crypto payments or prepaid vouchers. Players who rely on limits should deposit through PayID, Apple Pay, Google Pay or e-wallets.
Self-Exclusion
Self-exclusion closes the account for a chosen period or permanently. It is requested through live chat, and the support team confirms it in writing by email. During self-exclusion, promotional emails and notifications stop, and the account cannot be reopened early.
A permanently self-excluded account is never reactivated, including on request.
Turning Off Bonuses
The "I do not want any bonuses" option in the account settings blocks all promotional offers, including the Wednesday Reload and free spins. Some players use it to keep deposits separate from wagering requirements.
Warning Signs
Gambling may be becoming a problem when:
- deposits are made to win back earlier losses;
- money set aside for rent, bills or food goes into pokies;
- sessions last longer than planned more often than not;
- gambling is hidden from family or friends;
- a break from playing brings irritation or anxiety.
One of these signs is reason enough to set a limit or take a break.
Blocking Software
Gamban and BetBlocker block access to gambling sites on phones and computers. Parents can restrict access for children with Net Nanny, Qustodio or the built-in parental controls of iOS and Android. HellSpin accepts players aged 18 and over only and may request proof of age at any time.
Support in Australia
Free and confidential help is available around the clock:
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au
- Lifeline: 13 11 14, lifeline.org.au
- Gamblers Anonymous Australia: gaaustralia.org.au
For questions about limits or self-exclusion on a HellSpin account, contact support through live chat or at support@hellspin.com.
Updated