Contact HellSpin
HellSpin customer support is available 24 hours a day, 7 days a week, in English.
| Channel | Best for | Response time |
|---|---|---|
| Live chat | Login issues, bonuses, deposits, quick questions | Usually under a minute |
| Email: support@hellspin.com | Account changes, complaints, refund requests | Within 24 hours |
| VIP Transfer form | Moving VIP status from another casino | After manager review |
Live Chat
The chat button is in the corner of every page and inside the HellSpin app. Logged-in players are identified automatically, so there is no need to repeat account details.
Email is the right channel for anything that needs documents or a written record: changing the phone number or country on the account, account closure, deposit refunds and formal complaints. Include the email address registered on the account and, where relevant, screenshots of the issue.
Identity documents for verification are not sent by email. They are uploaded in the Document Verification tab of the account.
Phone Calls
HellSpin has no inbound phone line. During verification, the casino may call the player on the number registered in the account. If that number is invalid or unreachable, verification cannot be completed.
Complaints
A complaint not resolved in live chat is escalated to casino management, and updates are sent by email. Bonus-related cases are reviewed within 14 working days. Requests for a deposit refund are accepted within 24 hours of the payment, or within 30 days if someone else accessed the account.
Responsible Gaming Requests
Limits can be set directly in the account settings. Self-exclusion is requested through live chat and confirmed by email.
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